Charles MartinHead of Operations |  |
About
Charles Martin is an experienced IT operations and service delivery leader with over a decade spent building strong teams and keeping technology running smoothly in fast‑moving environments. As Head of Operations at Cheeky Munkey Ltd, he makes sure the company delivers reliable, forward‑thinking IT support and consulting services to clients across the region.
Throughout his career, Charles has worked across IT service management, service desk leadership, field operations, and professional services. He’s well‑versed in ITSM best practices, process improvement, and creating service models that put people at the centre. From managing large teams to delivering enterprise‑scale projects, he’s built a reputation for bringing structure, clarity, and consistency to complex operational challenges.
Professional Philosophy / Tip
“Great service delivery isn’t just about the tech — it’s about clarity, consistency, and empowering people. When teams understand both the ‘why’ and the ‘how,’ excellence becomes repeatable.”
Outside of Work
When he’s not immersed in operations, Charles is usually found enjoying anything sporty — if it involves a ball, bat, stick, or a bit of competition, he’s in. He also loves travelling and spending time with family, with Portugal being one of their favourite places to escape to.
Recognition & Certifications
Drawing on a strong grounding in structured service management, process improvement, and project delivery methodologies, Charles brings a clear, people‑centred, and highly organised approach to leading IT operations.
Connect with Charles
Our Clients say a bunch of nice things about the service we provide here are just a few of them...
“They give value for money and are great people to work with”
We have developed a fantastic working relationship with Cheeky Munkey. It’s a company that truly understands the value of customer service.
Cheeky Munkey worked above expectation to ensure we were able to get our server going again after severe failure. They have hugely improved our IT system.
Cheeky Munkey were very helpful in supporting the purchase of new IT equipment for our organisation and ensuring we got a good deal.
UOE have now been a client of for a little over 6 months and following yesterday’s successful go live of the Azure AD/365 project I felt compelled to write and pass on my thanks to all…
“We have been with Cheeky Munkey for over 10 years. Their skill set, knowledge and caliber of employees along with management team is fantastic. The projects we have enlisted with them such as new servers, security,…
Anyone thinking of switching IT provider should listen to Cheeky Munkey and take their advice, it’s changed our organisation by enlisting CM as our brilliant outsourcers of IT.
Cheeky Munkey are a very proficient and approachable IT team. We have formed a very strong working relationship and feel that all our projects and daily tasks are well managed. Everything they have implemented for us…
The Cheeky Munkey sales and account teams have worked really hard to understand our systems and processes and map out our journey to get a consistent well integrated IT backbone for the nurseries.
Graham immediately reassured us from the start with his honest and knowledgeable approach. He identified a print solution that met our requirements and was within budget. His team did an excellent job setting up our new…
Graham did a great job advising the right printer for us and his team installed it without fuss. We are very happy with the service.
I can’t speak highly enough of Graham’s ethical, consulting led approach. Very happy with the way he took time to listen to what was important to us and then work on a solution.
Cheeky Munkey delivers a great support service from both a technical perspective & customer service.
Louis was polite, professional and knowledgeable.
Extremely helpful and always go the extra mile. thank you.
Anyone thinking of switching IT provider should listen to Cheeky Munkey and take their advice, it’s changed our organisation by enlisting CM as our brilliant outsourcers of IT.
Exactly as expected great service more then helpful
