Richard HinesAccount Director |  |
About
Richard Hines is an experienced IT strategist and Account Director at Cheeky Munkey, where he has spent over fifteen years guiding organisations through technology decisions that enhance resilience, efficiency, and long‑term business growth. His background spans technical account management, operations leadership, and systems engineering, giving him a rare end‑to‑end perspective across both technical and commercial disciplines.
Before joining Cheeky Munkey in 2010, Richard held roles including Technical Operations Manager, IT Manager, Communications Controller, and Network & Systems Engineer – positions that grounded him deeply in service delivery, infrastructure design, and hands‑on technical problem‑solving.
In his current role, Richard operates closely to a vCIO function, acting as a strategic advisor to clients. He focuses on helping organisations align technology with business outcomes, reduce risk, and build forward‑looking IT strategies that genuinely support growth. At the heart of his work is the belief that technology should feel enabling, not overwhelming – a philosophy that shapes every engagement.
Professional Philosophy / Tip
“Great IT isn’t just about systems – it’s about understanding people, their challenges, and the outcomes they’re trying to achieve.”
Outside of Work
Away from the world of technology, Richard is known for his down‑to‑earth approach and genuine interest in people. He brings that same curiosity and perspective to life outside work, where he enjoys spending time with family and exploring personal passions beyond the screen.
Recognition
Richard has built a trusted reputation within Cheeky Munkey’s leadership team, where he is featured as one of the organisation’s senior figures helping deliver customer‑centric IT services across the region.
Connect with Richard
Our Clients say a bunch of nice things about the service we provide here are just a few of them...
“They give value for money and are great people to work with”
We have developed a fantastic working relationship with Cheeky Munkey. It’s a company that truly understands the value of customer service.
Cheeky Munkey worked above expectation to ensure we were able to get our server going again after severe failure. They have hugely improved our IT system.
Cheeky Munkey were very helpful in supporting the purchase of new IT equipment for our organisation and ensuring we got a good deal.
UOE have now been a client of for a little over 6 months and following yesterday’s successful go live of the Azure AD/365 project I felt compelled to write and pass on my thanks to all…
“We have been with Cheeky Munkey for over 10 years. Their skill set, knowledge and caliber of employees along with management team is fantastic. The projects we have enlisted with them such as new servers, security,…
Anyone thinking of switching IT provider should listen to Cheeky Munkey and take their advice, it’s changed our organisation by enlisting CM as our brilliant outsourcers of IT.
Cheeky Munkey are a very proficient and approachable IT team. We have formed a very strong working relationship and feel that all our projects and daily tasks are well managed. Everything they have implemented for us…
The Cheeky Munkey sales and account teams have worked really hard to understand our systems and processes and map out our journey to get a consistent well integrated IT backbone for the nurseries.
Graham immediately reassured us from the start with his honest and knowledgeable approach. He identified a print solution that met our requirements and was within budget. His team did an excellent job setting up our new…
Graham did a great job advising the right printer for us and his team installed it without fuss. We are very happy with the service.
I can’t speak highly enough of Graham’s ethical, consulting led approach. Very happy with the way he took time to listen to what was important to us and then work on a solution.
Cheeky Munkey delivers a great support service from both a technical perspective & customer service.
Louis was polite, professional and knowledgeable.
Extremely helpful and always go the extra mile. thank you.
Anyone thinking of switching IT provider should listen to Cheeky Munkey and take their advice, it’s changed our organisation by enlisting CM as our brilliant outsourcers of IT.
Exactly as expected great service more then helpful
