Universal Office Equipment (UOE)

UOE is an independent retailer specialising in stationery, gifts, and essential services.

The Challenge

Operating across multiple busy sites seven days a week, UOE required a strategic IT partner capable of:

  • Delivering 24/7 support to minimise downtime and maintain service continuity
  • Acting as a single, trusted provider across all locations
  • Standardising IT infrastructure to simplify management and support
  • Scaling seamlessly with business growth and new store openings
  • Supporting complex in-store systems including point of sale, printing, and business services
  • Providing proactive monitoring to detect and resolve issues before they impact operations

The Solution

Cheeky Munkey was appointed as UOE’s IT partner, implementing a robust and scalable solution tailored to the business’s operational needs. Key components included:

  • 24/7 Remote Monitoring and Support: Ensuring rapid issue resolution, even outside standard working hours
  • Standardised Network Infrastructure: Deployment of Cisco Meraki and SAS systems for secure, reliable connectivity across all sites
  • Unified IT Setup: Consistent configuration across stores, offices, and print shops to streamline onboarding and support
  • Microsoft 365 Rollout: Enabling secure, flexible collaboration across the organisation
  • Security Bundle Implementation: Providing device protection, system monitoring, and centralised control
  • Single Point of Contact: Consolidating technical support and infrastructure management for clarity and consistency

The Results

  • Reduced Downtime: Continuous monitoring and responsive support ensured uninterrupted operations
  • Enhanced Network Performance: Reliable connectivity across all locations using Cisco Meraki and SAS infrastructure
  • Scalable IT Framework: Seamless expansion to support new services and store openings
  • Operational Efficiency: Standardised systems improved consistency and reduced complexity
  • Strategic Focus: Freed internal teams from day-to-day troubleshooting, allowing leadership to focus on growth

Cheeky Munkey’s partnership with UOE demonstrates the value of proactive, scalable IT support in enabling operational excellence across a multi site retail and services business.

 

 

 

  • Reduce Cost & Risk
  • 24/7 IT Support
  • Increase Business Efficiency & Profitability
  • Technology Consultant

What the client said...