Remote IT support – how to keep your business agile

Overhauling your company’s IT system can prove a challenge for any company. Experts at Cheeky Munkey provide guidance.

What are the advantages of remote IT support?

Although virtually every modern business is dependent on IT to some extent, the technological needs of each business are very different, with great variety even between companies working in the same sector or with the same objectives. 

For this reason it is important to find an IT support solution that is tailored to the individual needs of your company to ensure optimum business function, rather than a generic IT solution that may in fact hinder your growth and progress.

Remote IT support gives you the chance to have high quality, 24/7 system monitoring while removing the need for your company to hire in house IT staff – which may be too great an expense for an SME. It also provides you with greater business agility and flexibility than a remote IT support service which not only safeguards you against malware and spam, but it also takes care of any necessary updates as well as monitoring your system for any other issues to keep your network functioning at full capacity.

Outsourcing your IT management to a remote provider also gives your business the benefit of considerable agility. Remote IT support can easily be scaled up in times of growth and can also provide for the needs for a business that experiences regular expansion and contraction so that you are never in the position of paying for more than you need.

What does a remote IT support solution involve?

While an outsourced remote IT support solution can be individually tailored to the needs of your company, it may include any or all of the following:

  • Antivirus protection
  • Anti spam filtering
  • Completing necessary software updates
  • Monitoring for wear and tear in system hardware
  • Planning and strategy for future IT infrastructure

These measures are all achieved by remote 24/7 system monitoring by experts to prevent any problems before they occur. This avoids company downtime, meaning that loss of productivity (and therefore money) is minimised for your business.

On the other hand, if you don’t want proactive 24/7 support, you have the option of investing in a block hours support service for your business. This involves buying blocks of time in advance which you can then use as and when is necessary – an IT support service as and when you need it.

The block hours service is especially recommended if a company already has employees with some degree of IT experience – giving you the opportunity to manage your own system on a day to day basis while retaining fast and easy access to professional support in the event of a problem you can’t solve internally.

Both proactive and block hours services represent good value for money for a company looking for IT support. 24/7 monitoring enables you to budget your IT expenditure monthly, and there is no extra charge for a high volume of call outs within a specific time period. Purchasing blocks of support time in advance also allows your company to secure the best possible rates rather than paying high fees last minute if your system starts to malfunction.

How we can help

We are Cheeky Munkey, an IT support company based in St Albans, Hertfordshire. We work with more than 120 companies across Central and Greater London and across the Home Counties. 

We provide a 24/7 remote IT support service to a range of clients of all sizes, from SMEs just starting out to established larger businesses, so we’re sure to be able to use years of industry experience to provide a tailored solution that meets the individual needs of your business while staying within your budget.

If you are considering IT support and would like to know more, or are interested in finding out about any of the other services we offer, please get in touch. Our talented team of specialists will only be too happy to help you and answer any questions you may have.


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