Our team of experts will become your personal IT department; rapidly and efficiently responding to issues, often before you even know they exist. Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs.
With Cheeky Munkey providing your outsourced IT support, you will experience:
We’ve got over 20 years experience providing managed IT support to businesses in Hertfordshire and beyond from our St Albans HQ. If you’re looking for reliable IT support services, look no further than Cheeky Munkey.
With extensive industry experience and a bespoke approach, we’re prepared to assist your business with the technical needs you require. From our base in St Albans, we’re well positioned to help businesses, large and small, all over Hertfordshire to maximise their productivity and reduce downtime. An outsourced managed service provider (MSP),we seamlessly fit into your organisation, taking the pressure off your internal resource and freeing you up to do what you do best, managing your business.
We understand that every business is unique, and tailor our IT support services across Hertfordshire to cater for your advanced IT needs.
Our experts deliver on-demand maintenance and monitoring services, designed to identify and address potential issues before they become significant disruptions. This approach helps to reduce downtime, enhance productivity, and maintain smooth business operations.
Cheeky Munkey also places a high priority on data security. In an era where cyber threats are increasing, our IT support services include robust security measures to protect your business data and infrastructure. This includes the deployment of firewalls, antivirus software, encryption, and regular security assessments.
On top of this, we also offer state of the art advanced cybersecurity services, such as penetration testing, cybersecurity consultancy, compliance services, IT security training for employees and email security. When you partner with Cheeky Munkey, you can rest assured your business is protected from any and all cyber threats.
Our service packages include crucial features such as server maintenance, emergency break-fix solutions, remote helpdesk support, and the necessary on-site support. Additional options include enhanced server monitoring, cyber security evaluations, and network security solutions.
If you’re unsure about the right services for your business, our team is here to help. We’ll analyse your specific requirements and infrastructure to recommend the most suitable support package.
Our IT Support services in Hertfordshire are perfect for your business if:
Transforming your IT doesn’t have to be complicated. At Cheeky Munkey, we’ve streamlined the process to make your transition smooth and effective. Our approach is designed to understand your unique needs, provide customised solutions, and implement them seamlessly. Here’s how we do it:
Schedule a one-on-one conversation with one of our team. Ask questions, and discover how we can help.
This plan will outline the precise solutions required to enhance your IT systems, improve efficiency, and secure your operations, ensuring your technology aligns with your business goals.
When you’re ready, we’ll implement the bespoke solutions with minimal disruption. Our team will ensure a smooth transition, providing continuous support so your business can flourish with dependable IT.
We specialise in the complete end-to-end management and support of a client’s IT Cloud, System services and network infrastructure, with particular focus on Microsoft 365, Microsoft Azure and Google Workspace environments. Cheeky Munkey also has expertise spanning IT consultancy, network management, connectivity, and cyber security services. We can support you with effortless integration and updated security, helping you to future-proof your business.
We can support you with effortless integration and updated security, helping you to future-proof your business.
Our SLAs operate in tiers, for both our helpdesk and technical services. Whatever your plan, our Help Desk response time is a maximum of 12 hours, and our technical services can be sought out during the day-to-day or in an emergency.
Help Desk
Basic-level response time- 8 hours
Medium-level response time- 4 hours
High- level response time- 2 hours
VIP level response time- 2 Hours
Technical Services
Standard response time – 3 Working days (1800 Mins for 3 of our working days)
Medium- response time- 1 Working day (600 Mins for 1 working day)
Emergency-response time – 1 Hour (during office hours only)
Our services are built around you, so the cost can vary depending on a range of factors, such as the size of your business, the age of the equipment you’re using, and where you’re located. To get a clearer picture of our pricing structure, get in touch today. One of our friendly team members will be happy to talk you through your options.
All of our services are provided by our in-house team of experts, ensuring high-quality solutions that are tailored to the needs of your business.
Our team is made up of 30 dedicated professionals, each bringing their own set skills and expertise to contribute to our success.