Outsourced IT Support

What is outsourced IT support?

For some companies, outsourced IT support is the alternative to having their own IT department in house. For others, it’s a way to supplement their own IT department’s knowledge and skills base – or a quick way to gain the support of more IT professionals.

Outsourcing your IT means recruiting an external company to take care of your IT requirements. They’ll take over as many duties as you need them to.

It could be that you mainly need them to deal with specialist cybersecurity measures or network monitoring. Or, you might need them for a one-off project, such as migration of your data to the cloud or a hardware/software upgrade. Outsourced IT companies can fill specific gaps in your own team’s capabilities or assume responsibility for all your IT systems.

When IT is so absolutely integral to every business’ everyday operations, having professional IT support in place is a must. For companies without the required level of in-house support, outsourced IT support is increasingly becoming a necessity.

Our outsourced IT support services

We come with decades of experience in IT.

That means we’ve seen (and fixed) almost any IT issue imaginable. From simple software problems to full disaster recovery, and network maintenance to cloud computing implementation – we can deal with it all.

But despite all our experience, we don’t take anything for granted: we’re committed to staying up to date with the latest developments in IT. So you can be sure that we’ll have a solution to any IT problem or threat.

And when an issue arises, we’ll respond and set to work fixing it immediately. In fact, we solve most of our clients’ problems within 10 minutes, working remotely initially. If we can’t find a solution remotely, we’ll quickly get on the road and provide on-site support.

But, wherever possible, we’d rather be proactive than fix problems. Prevention is better than cure, after all. So we offer network and server monitoring, 24 hours a day, if that’s what you need. And we can also conduct in-depth IT audits, evaluating your systems and their suitability for your business’ requirements.

Our services are flexible, with IT support and security bundles for all budgets.

Benefits of outsourcing your IT support

There are many good reasons why so many companies outsource their IT support. Here are just a few of them:

Save on permanent staffing costs, such as salaries, training and office space

Save time on recruiting IT professionals

Save on IT equipment and software costs

Access advanced technical IT skills

Benefit from your IT company’s advanced cybersecurity measures

Not only does an outsourced IT department save time and money on staffing, but it streamlines your whole IT infrastructure. Having repairs and troubleshooting performed by the same people who install the software means across-the-board expertise.

Plus, we’ll work closely with you and take time getting to know your business, so it’ll be just like having your own expert IT department.

Why you should choose Cheeky Munkey as your outsourced IT support provider

At Cheeky Munkey, we can provide everything your business needs to keep its IT infrastructure running smoothly – whether it’s just another day at the office or a major data disaster has struck. With headquarters located in St Albans, our friendly IT service providers are on hand to provide a wide range of services and tech support for companies across London, Watford, Hertfordshire and the home counties. With an outsourced help desk offering 24/7 support, you can rest easy knowing that the backbone of your business, its IT department, is in the hands of trusted experts who’ll be at your side when you need them. Whether it’s on-site support or remote monitoring, we’ve got you covered.