Remote Managed IT Support

Organisations rely on technology more than ever before. Our remote-managed IT support services give you access to expert IT support, completely remotely, ensuring your business continues functioning as it should.

Today, organisations use more technology than ever before. Whilst this has accelerated business growth, it’s also made companies incredibly reliant on fully functioning IT equipment. Managing and maintaining IT systems can be challenging, especially for smaller organisations, but it’s now an essential part of everyday operations. 

That’s where we come in. Cheeky Munkey’s remote-managed IT support services provide businesses with access to expert IT support, completely remotely, helping to keep businesses functioning as they should.

What is remote managed IT support?

Remote managed IT services are offered by IT support providers and involve the management of an organisation’s IT systems and infrastructure. The level of management depends on the provider’s specific offerings, but in general, these services encompass a selection of IT assets, such as servers, networks, individual devices and other endpoints. Using cyber secure connections, organisations’ IT infrastructure can be completely managed and monitored by professionals off-site.  

What is included in our remote managed IT support service?

Our remote managed IT support packages vary depending on individual business requirements and the desired level of support. Our general support services include:

  • System monitoring: actively tracking IT systems and defending against potential security threats.
  • IT Backup: ensuring all data is effectively backed up to prevent loss in the event of a system failure.
  • Network maintenance: we’ll analyse your networks and make sure they are performing at an optimal level.
  • Cybersecurity support: implementing essential security solutions, such as firewalls and antivirus software to protect against cyber threats. 

How can remote managed IT support benefit your business?

If you’re looking for effective IT support that covers all IT assets, without needing to manage in-house professionals, remote managed IT support is a great option for you and your business. Some of the most beneficial elements of remote managed IT support include:

  • Cost saving: Opting for remote managed IT support means your business will receive quality and expert support, all within budget. We’ll become an extension of your business, acting as your dedicated IT department, so you can invest your budget in things that will drive your business forward. 
  • Reliable: With a team of experts managing your IT systems, you can feel confident that all of your technology is running as it should be. We’ll monitor your equipment, offering support with troubleshooting, system maintenance and resolving issues promptly.  
  • Customisable: We understand that every business is different, so we’ve made our remote managed IT services customisable, so you can find a package that suits your business’s IT needs. With years of IT consulting experience, we’ll be able to help you create an IT support plan that has the right level of support to suit your organisation. 
  • Proactive monitoring: Unlike traditional IT support, our remote managed IT support takes a proactive approach, constantly monitoring and maintaining IT systems. We’ll be able to quickly detect issues before they arise, and they’ll be addressed and resolved. This helps to prevent downtime and minimises company-wide disruption. 

To find out more about our remote managed IT services, do not hesitate to get in touch and our friendly team will be happy to help.

What is the difference between managed IT support and IT support?

Although they are very similar in their services, the main difference between managed IT support and standard IT support is the approach taken to provide technical support. Managed IT support are proactive services that constantly monitor IT assets to detect potential problems. Traditional IT support typically takes a reactive approach, only offering solutions when there is an existing problem, such as a data breach. 

Do you offer 24/7 remote-managed IT support?

Yes, as part of our remote managed IT services, you’ll have access to our 24/7 help desk experts, every day of the week. 

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