2nd Line IT Engineer

Are you an excellent multi-tasker with first class communication skills who thrives in a fast-paced environment?

We are searching for a confident and energetic customer focused Second Line Engineer who is ready to take the next step in their career development and throw themselves in to a challenging, rewarding role.

Based in St Albans, the successful candidate will work with a cross-section of customers, internal staff and management.

Ideal candidates will be meticulous, organised as well as a great communicator.  Most importantly be a fun and vibrant addition to our team.

This is very much an interactive role and you will possess a proactive mind-set and a high level of self-motivation as well as being very well organised.

The candidate will ideally have worked within an IT MSP helpdesk environment with at least 3 years  experience. Technical abilities in troubleshooting, managing and implementation. Have a good understanding of customer service with good communication both face-to-face and on the phone.


  • Microsoft Windows Server 2008 – 2019 (Inc Remote Desktop Services, Hyper-V)
  • Windows 7 & 10 Professional
  • Exchange Server 2010 – 2016
  • Active Directory Management (inc. GPO, Multi-site environment)
  • Office 365 Suite(Exchange Online, SharePoint, Onedrive, Hybrid, Teams)
  • knowledgeable with Microsoft Office products
  • Networking Knowledge (IP addressing, NAT, Routing, VLAN’s, VPN’s, Switching, Firewalls, Meraki, Cisco, Ubiquiti)
  • Security Awareness within a business IT Environment
  • Understanding of RMM
  • Troubleshooting, managing and implementation
  • Hardware Knowledge (Servers, Desktops, SANS, Printers)
  • A hunger for Self-progression


  • Cisco CCNA/CCNP
  • ComptTIA Security+
  • MCSA Server 2016
  • Hosted Telephony (SIP)
  • Citrix XenApp & Desktop
  • VMware vSphere
  • Understanding of the ITIL framework

If this sounds like the perfect role for you, please get in touch by emailing your CV to hr@cheekymunkey.co.uk letting us know why you are applying.

We look forward to hearing from you.

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