Location: St Albans, Hertfordshire, AL3 6PA
Salary: £35K – £45K per annum, DOE
Contract: Full time, Permanent
Cheeky Munkey are so much more than an IT service delivery company, we pride ourselves on our excellent customer service delivery and our core values:
We are Passionate to provide the best service we can, are you passionate about IT and Customer Service?
We are Conscientious, we take ownership of our customers situation and do it right.
We are Customer Centric; we engage and communicate in a way that our customers know we are understanding of their issues.
Are you committed to your Professional Development? Have you got growing and transferable skills that can take you to the next level? We are committed to our staff and hold monthly 1-2-1 meetings as well as Personal Development meetings inline with our service stack and with personal aspirations.
We Respect our customers; we build trust and empathise with their situation. Can you display empathy whilst understanding boundaries?
Are you an excellent multi-tasker with first class communication skills who thrives in a fast-paced environment?
About the IT Support Engineer – 3rd Line
Based in St Albans, the successful candidate will work with a cross-section of customers, internal staff and management.
We are now recruiting for a confident and energetic customer focussed 3rd Line IT Engineerwith a broad range of skills to act as our escalation point across Helpdesk, Change Management and potentially Projects as our expanding team continues to grow.
This is very much an interactive role and you will possess a proactive mind-set and a high level of self-motivation as well as being very well organised.
The candidate will ideally have worked within an IT MSP helpdesk environment with at least 3 years’ experience. Technical abilities in troubleshooting, managing and implementation. Have a good understanding of customer service with good communication both face-to-face and on the phone.
In order to be successful in this role the below is essential:
It would be great if you had:
Our Clients say a bunch of nice things about the service we provide here are just a few of them...
“They give value for money and are great people to work with”
We have developed a fantastic working relationship with Cheeky Munkey. It’s a company that truly understands the value of customer service.
Cheeky Munkey worked above expectation to ensure we were able to get our server going again after severe failure. They have hugely improved our IT system.
Cheeky Munkey were very helpful in supporting the purchase of new IT equipment for our organisation and ensuring we got a good deal.
UOE have now been a client of for a little over 6 months and following yesterday’s successful go live of the Azure AD/365 project I felt compelled to write and pass on my thanks to all…
“We have been with Cheeky Munkey for over 10 years. Their skill set, knowledge and caliber of employees along with management team is fantastic. The projects we have enlisted with them such as new servers, security,…
Anyone thinking of switching IT provider should listen to Cheeky Munkey and take their advice, it’s changed our organisation by enlisting CM as our brilliant outsourcers of IT.
Cheeky Munkey are a very proficient and approachable IT team. We have formed a very strong working relationship and feel that all our projects and daily tasks are well managed. Everything they have implemented for us…
The Cheeky Munkey sales and account teams have worked really hard to understand our systems and processes and map out our journey to get a consistent well integrated IT backbone for the nurseries.
Graham immediately reassured us from the start with his honest and knowledgeable approach. He identified a print solution that met our requirements and was within budget. His team did an excellent job setting up our new…
Graham did a great job advising the right printer for us and his team installed it without fuss. We are very happy with the service.
I can’t speak highly enough of Graham’s ethical, consulting led approach. Very happy with the way he took time to listen to what was important to us and then work on a solution.
Cheeky Munkey delivers a great support service from both a technical perspective & customer service.
Louis was polite, professional and knowledgeable.
Extremely helpful and always go the extra mile. thank you.
Anyone thinking of switching IT provider should listen to Cheeky Munkey and take their advice, it’s changed our organisation by enlisting CM as our brilliant outsourcers of IT.
