IT Support For Small Businesses

How to choose your level of small business IT support

The level of IT support that you choose to outsource to an external IT support company depends on the type and size of your business and your budget. IT support can range from support on an on-call basis from time to time, or full 24/7 support.

You can employ an IT consultant to set up your entire IT infrastructure, or to review your existing set-up. An IT audit looks at your current IT infrastructure, reviews the IT security and predicts future requirement changes for your business. They use specialist tools to collate information and provide you with a comprehensive report of the current state. Recommendations are then made and presented in priority order using different timescales which enable you to plan, future-proof your company and adjust to your budget accordingly.

You may want to simply outsource your backup and disaster recovery. There are so many viruses placing business infrastructure at risk that it is crucial to utilise professional IT support to protect your business and to act immediately.

Ideally, find an IT support company where you can dictate the level of your requirements. This offers the most helpful and adaptable service, which is the most economical for a small business.

Why choose Cheeky Munkey to support your small business?

We’ll become your IT department, on hand whenever you need us and working closely with you to solve issues and offer tailored guidance. And unlike your IT department, we’re available 24/7, providing round-the-clock support and monitoring, if that’s what you need.

We can do this remotely or on-site, which is particularly useful if you’re based in London or the surrounding counties.

Whenever you contact us, you’ll find that our service is just as friendly as it is comprehensive. We pride ourselves on our customer service and take the time to develop solid relationships with clients, understanding your needs and taking your unique requirements and budget into consideration.

The most important reason to choose us, however, is our expertise. Equipped with in-depth insight into IT and extensive experience, we’ve seen it all and will work tirelessly to get your IT systems working just as you need them to.

Most small businesses prefer managed IT support from providers they know and trust. At Cheeky Munkey, we provide a range of managed IT support services, designed to help your small business thrive and maximise productivity:

1. Remote managed IT support – Our bread and butter service. Remote support allows us to fix your IT issues and get you back on track in no time.

2. On Site Support – For when IT issues need escalating, our expert engineers are on hand to visit your business and solve any problems.

3. 24/7 Helpdesk Support – Our team are available round the clock to provide your business with the expert support you need, whenever you need it.

4. Emergency IT Support – We pride ourselves on detecting issues before they happen, but should disaster strike, you can rest assured our team will be on hand immediately.

5. IT Consultancy & Security Consultancy – Our team stay on top of the latest trends in IT support and security, and are well placed to consult on the IT solutions you need to keep your business running smoothly.

6. Disaster recovery – Should disaster strike, a local IT support team can come to your office and review the situation with an expert eye.

7. Cybersecurity training – This is paramount for small businesses to protect your interests and staff from malicious cyber attacks.

8. Digital Transformation – When its time to scale your business, Cheeky Munkey will be there to help provide the technology and security solutions you need to scale effectively.

The greatest value of managed IT support providers is the personal, face-to-face service they provide. We’ll be able to integrate into your business as much or as little as you wish, and can effectively become part of your team.

We’ve got over 20 years experience supporting businesses of all sizes. If you’re a large business with over 200 users, check out our enterprise IT support for large businesses.