Many businesses won’t realise they need more IT support until they encounter a problem, such as a security breach or system failure. Outsourcing your business’s IT helpdesk can ensure you have access to expert IT professionals, without spending extra time training and hiring internally. Read on to discover the perks of outsourcing your IT helpdesk.
What is an IT helpdesk?
An IT helpdesk is a support service that assists users with technical issues related to hardware, software, and IT systems. IT helpdesks are the first point of contact for troubleshooting problems, incident management, and user assistance. They can assist in everything from managing everyday processes (such as password management or software guidance)to resolving IT incidents and cybersecurity breaches. They work in the background to proactively monitor systems to identify potential issues and provide training resources to enhance user knowledge. An IT helpdesk is an essential part of any organisation, providing crucial support and maintaining operational efficiency so that you can focus on growing your business.
How do you outsource an IT helpdesk?
You can outsource an IT helpdesk using an IT support service. In order to find the solutions that are right for your business, you’ll want to assess your business’s IT support needs and define clear objectives. Using an IT support service, such as Cheeky Munkey, will give your business access to external IT expertise. Our helpdesk services are tailored to support your business’s individual needs, with open communication and ongoing feedback that guarantee continuous improvement, enhancing your business’s IT capabilities.
What support does an IT helpdesk provide?
An IT helpdesk provides essential support services, including technical assistance for hardware and software issues, and incident management to log and resolve IT incidents efficiently. They offer user guidance on software applications, address network connectivity problems, and assist with password management and account creation.
Helpdesks support various devices, facilitate software installation, and provide training resources to enhance user skills. They monitor systems for performance issues and escalate complex problems to specialised IT teams when necessary. Overall, the helpdesk acts as the first line of support, helping maintain productivity and resolve IT-related challenges effectively.
What are the benefits of outsourcing your IT helpdesk?
Seeking support from outside of your business can have numerous positive impacts on your day-to-day operations. Whilst each business has its own needs and corresponding solutions, some of the most common benefits of outsourcing your IT helpdesk include:
Lower operating costs
Outsourcing an IT helpdesk can lower operating costs for your business in several ways. It reduces costs by eliminating the need for in-house staff and training. Outsourcing can give your business scalable support, allowing you to adjust your services depending on your current needs. Access to external expertise avoids ongoing training costs, while increased efficiency reduces downtime. The fixed pricing of IT support services can also help you budget more effectively, minimising the cost implications of unexpected outages and ad hoc support.
Access to advanced IT expertise
An IT help desk can give your business instant access to advanced IT expertise, helping you to streamline your processes and quickly respond to issues. Outsourced IT support services have the time to provide ongoing training to keep staff updated on the latest technologies and best practices. With advanced tools and resources for effective troubleshooting, an outsourced IT helpdesk can handle complex issues, with proactive monitoring that identifies potential problems early.
Increase productivity
By outsourcing your IT help desk, your team will have more time to focus on core business activities, resulting in greater overall productivity. An outsourced IT helpdesk will quickly and efficiently resolve support queries, minimising downtime. IT helpdesks can also provide training, so that your team can better understand and utilise new technologies and systems, boosting their IT literacy and helping the team to make the most of innovative new systems.
What do outsourcing and IT helpdesk cost?
The cost of outsourcing an IT helpdesk varies based on several factors. The cost largely depends on how much support your business needs, and how often you require it. For example, higher volumes of support requests may lead to bulk pricing discounts, while customised services can incur extra fees. IT solution services can include per-user fees, per-incident charges, or a monthly contract for a set number of support hours. The scope of services offered and the provider’s location may also impact costs.
Outsourced IT support with Cheeky Munkey
When you choose IT support with Cheeky Munkey, you’ll have the expertise and guidance of our specialist IT support teams. With diverse experience and various clients across multiple industries, Cheeky Munkey can provide enhanced IT knowledge to solve day-to-day issues, improve efficiencies and defend against attacks. Choosing our IT support services will give you access to expert IT knowledge, without the costs of a full-time, internal IT department. Our services are built around your business needs, with a tailored service that understands your business priorities and supports your growth strategy with effective and innovative technology solutions.
Discover how Cheeky Munkey’s IT support services boost your business with custom IT solutions and support. Get in touch today, and speak to our friendly team about how we can help your business.
